National Rail 

National Rail need advanced warning of any requirements and ideally more than 24 hours' notice. You should be aware that National Rail staff cannot lift disabled passengers.

When booking your travel give them as much detail as possible about your journey so they are prepared. For services which operate a reservation policy, the local contact point can reserve a seat or wheelchair space for you without charge.
Intercity services

All intercity services are wheelchair accessible. Access to the train is provided by means of a ramp kept at the station. There are catering facilities. Wheelchair accessible sleeper cabins are available on overnight trains between London and Scotland but not on those between London and the West of England.

To arrange a train journey in the UK, contact National Rail Enquiries.

Telephone: 0845 7484 950

Textphone: 0845 6050 600

Local and regional services

Most trains can accommodate wheelchair users and new rolling stock also has facilities to assist sensory impaired people, for example, public information systems which are both visual and audible. Some services have trolley services for drinks and refreshments.
Station facilities

For assistance at stations, disabled people should contact either the station or the rail company. Many mainline stations have toilets that are accessible to wheelchair users. Some operate under the National Key Scheme (NKS), which disabled people to use accessible public toilets independently by using their own NKS key. You can buy a NKS key from RADAR.

Telephone: 020 7250 3222

Textphone: 020 7250 4119

Many ticket office windows have been fitted with induction loops to help people who have a hearing aid. These windows are clearly marked. Phones at many stations are also fitted with devices to help people who have a hearing aid.

You can take guide dogs, hearing dogs and assistance dogs into station buffets and restaurants.

Eurostar services

Eurostar services operating from London Waterloo/Ashford, in Kent, to Paris and Brussels are fully accessible to wheelchair users. Two wheelchair spaces are available in two first class carriages on each Eurostar train. Wheelchair users pay the lowest available standard class fare. A companion can also travel with you at a special rate.

Telephone: 08705 186 186

email:

London Underground

There is information about the accessibility of stations on Transport for London's website.